faq

Frequently Asked Questions

We have put together some of the most frequently asked questions together with our hotel terms and conditions. Please read through the FAQs below. If you have a question we haven't answered you can get in touch via cozytelchiangmai@gmail.com


Reservations

A : Cozytel offers various booking options. You can contact anytime our hotel directly via telephone and email. The easiest and quickest way is to book via our website, here.

A : Yes, we require 30% of the total amount as deposit. The remaining amount will be settled upon your arrival. After receiving it, we proceed all the bookings and send you final confirmation soonest. For booking through our website, the deposit payment will be made via credit card or PayPal. We also offer the other payment options, such as cash and wire transfer.

A : In the event of a cancellation or no-show, the following will apply :

  • If you reserve 1-7 nights, the cancellation received within 10 days prior to arrival date will incur the full amount charge.
  • If you reserve more than 3 rooms or 7 nights, the cancellation received within 10 days prior to arrival date will incur the full amount charge.
  • Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.
  • Please note that for special rates and high season, this policy is subject to change.
  • Refund Policy: 10% banking and handling fees applied after refund.

** Reservations made on a 3rd party (OTA) website or with your travel agent are subject to the terms and conditions of the 3rd party (OTA) website or your travel agent, which may be different than the policies stated above.

A : If you wish to cancel or modify your hotel booking, please send your request to our email: cozytelchiangmai@gmail.com
** Reservations made on a 3rd party (OTA) website or with your travel agent can only be cancelled or changed on the 3rd party (OTA) website or with your travel agent.

A : For bookings of more than 3 rooms at a time, please email cozytelchiangmai@gmail.com to make an inquiry.


Room Information

A : There are 2 types of room at our hotel:

  • Twin beds rooms are located on the first floor of hotel, the average size is 26 sq.m.
  • King bed rooms are located on the upper floor (2nd, 3rd, and 4th Floor), average size is 24 sq.m. Please note that an elevator connected to all floors is available on-site.

A : With our valued guests' utmost comfort in mind, the hotel policy allows a maximum of 2 adults (and one child under 12 sharing existing bedding) per room. If there are more than 2 people and 1 child, there will be a surcharge of 300THB per guest, per night. This charge includes extra pillow and towels. However, the breakfast service is excluded and extra bed could not be provided at our hotel.

A : Unfortunately, we do not offer either rollaway or extra beds. However, we do charge for each extra person an additional charge of 300 THB per person per night.

A : Baby cots, which are suitable for infants under 2 years of age (weighing up to 15kg) can be booked online free of charge, subject to availability.

A : Regrettably, pets are not allowed at the hotel.

A : All our rooms are non-smoking. However, guests are allowed to smoke on guest room balcony with the door closed or in dedicated smoking areas in front of the hotel.

A : Guest rooms are equipped with a hot water boiler and in-room coffee and tea sachets. For a more extensive choice of teas and a brewed coffee, this is available at Breakfast room at a charge.

A : Iron and ironing boards are available upon request only. Kindly contact the reception staff for assistance.

A : All guest rooms are equipped with hairdryers placed on the room desk.

A : There is a safety deposit box in every guest room.


Hotel General Information

A : Taking a taxi from the airport will cost approx. THB 160-200 and take roughly 20 minutes depending on traffic.

A : Airport transfers from and to the airport can be arranged through our hotel. Please note these transfers are available upon request and chargeable, please contact us in advance for further info or reservation.

A : On the " Contact " page you will be able to find directions which will guide you to the exact location of your hotel.

A : Yes, we do have. Our " secure free car parking " is reserved for hotel guests exclusively.

A : Yes, the elevator runs from the ground floor up to the top of the hotel.

A : The check-in time is 14:00 onwards. The check-out time is before 12:00 noon.

A : It is sometimes possible to check-in early however this is subject to availability and cannot be confirmed in advance. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.

A : Late check-out until 1:00 pm. may be available upon request and it is subject to availability and upcoming reservations. Exceeded check-out time without notify the front desk in advance, half day of full room rate will be charged for late check-out before 6:00 pm. One night's of full room rate will be charged for late check-out after 6:00 pm.

A : All guests are required to present a valid government issued form of identification at check in. International travelers will be required to present a passport. You may be asked to sign a credit card authorization form and / or guest registration form.

A : A maximum of 1 child aged under 12 years old can stay in a room and share an existing bed with 2 adults free of charge.

Breakfast Rate:

  • Children between the ages of 6 and 9 years are charged a rate of THB 80 per child.
  • Children 5 years and below eat breakfast for free.

A : Breakfast is served at dining area and opens at 7:00 am but should you wish to have breakfast earlier than 7:00 am, we organize breakfast boxes which can be requested in advance. The kitchen's last order is at 10:30 am.

A : We are always trying to fulfil every of your desires. Our hotel offer the suitable choices of breakfast for vegetarian or allergic persons. Please contact us in advance if you have any special dietary requests or restrictions so we can accommodate your needs.

A : Yes we do. Please contact our staff for any assistance during your stay.

A : Our reception team will always be happy to help you with arranging tour packages and recommendations according to your needs. There are also free city maps and brochures at the hotel lobby.

A : Yes, there are two 7-Eleven stores located within 5-minute walk from the hotel. ATM machines are also available in front of the 7-Eleven stores.

A : Cozytel is located a walking distance from Chang Phueak Market with a wide range of popular street foods. For those who wish to experience nightlife, the famous " North Gate Jazz Co-Op " and " Zoe in Yellow " can be reached in 10 minutes by foot.

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